RETAIL ON THE RUN

Online workshop and webinar series for retail managers and business owners - brought to you by the ARA Retail Institute. 

Free for Victorian participants only funded by State Government of Victoria

 

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LIVE WORKSHOPS

– a modern perspective on core retail skills (small group

   intensive style webinars facilitated by retail experts)

Get Strategic with eCommerce:

  • Evaluate your business and the current eCommerce landscape

  • Select an appropriate eCommerce platform and plan a content strategy

  • Facilitate eCommerce with inventory logistics planning, payment solutions, fulfillment, after sales and customer data management

Case studies for context, collaborative activities to apply what you’ve learned and the opportunity to develop your own back to business action steps.Duration: 3 hours

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Start Smart with Online Customer Experience:

  • Use online platforms to deliver the desired customer experience for your brand

  • Ensure an engaging website experience to boost loyalty and referrals

  • Effectively manage refund, exchanges, customer difficulties and complaints across online platforms

Case studies for context, collaborative activities to apply what you’ve learned and the opportunity to develop your own back to business action steps.

Duration: 3 hours

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FINANCE

  • Store budget fundamentals

  • Rostering secrets to maximise your headcount

  • Business analysis basics – cashflow, profit and viability

 

Case studies for context, collaborative activities to apply what you’ve learned and the opportunity to develop your own back to business action steps.

Duration: 3 hours

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LEADERSHIP

  • Leading through change

  • Building cohesive and engaged teams

  • Cultivating creativity and curiosity to turn challenge into opportunity

 

Case studies for context, collaborative activities to apply what you’ve learned and the opportunity to develop your own back to business action steps.

Duration: 3 hours

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VISUAL MERCHANDISING

  • Timeless principles of visual merchandising

  • Visual merchandising and the customer experience

  • Designing easy to execute VM standard

Case studies for context, collaborative activities to apply what you’ve learned and the opportunity to develop your own back to business action steps.

Duration: 3 hours

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CUSTOMER SERVICES

  • Creating a customer centric environment

  • The art of sales through storytelling

  • CRM management and events

 

Case studies for context, collaborative activities to apply what you’ve learned and the opportunity to develop your own back to business action steps.

Duration: 3 hours

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ON-DEMAND WEBINARS

– hot topics for today’s retail

(Podcast style webinars so you can listen or watch)

Paying at the Store
Customer experience in times of social distancing
 
the implications for bricks and mortar retail and high touch environments
Trying on a Necklace
Resilience, resourcefulness and adaptability
 
nurturing employee wellbeing and mental health in challenging times
Shop Owner
From bricks and mortar to online
evaluating what's right for your business as retail continues to evolve
Happy Shoppers
Tell the story your customers want to hear
adapting your visual merchandising to reflect the priorities and opportunities of life in 2020
Image by Micheile Henderson
Cut through on a budget
the latest creative and compelling trends in social media marketing for small business
Waiting Area
Recruitment and retention for modern retail
people strategies from employers of choice to attract talent and drive engagement

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PARTNER WEBINARS

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Get access to business skills and resources, from our network of partners

Your Shop Lease in a Recession

How to plan and deal with your lease during the new economic conditions

Date: 7 October 2020

Time: 10:00 am

Duration: 45 minutes